Privacy Policy

 

Zero Cash (“we”, “us”, or “our”) operates the e-Mall platform in Jordan. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use and store it, and your rights.

2. What We Collect

  • Personal information: name, email, phone, address, company/business details, account credentials.

  • Transaction data: purchase history, points balance, invoices, payment records.

  • Usage data: login times, device type, IP address, browser information, location (for shipment).

  • Communication data: support inquiries, chat logs, feedback.

3. How We Use Data

  • Provide, maintain, and improve Zero Cash services.

  • Facilitate cashless transactions, payments, shipping, and delivery.

  • Send statements, reports, marketing content (if consent given).

  • Ensure legal and regulatory compliance.

  • Detect and prevent fraud or abuse.

4. Data Sharing & Disclosure

  • Within Zero Cash group companies and affiliates.

  • With vendors and shipping partners to fulfill orders.

  • With service providers (e.g., analytics, support, IT).

  • When required by law (court orders, regulators) or to protect legal rights.

5. Data Security

We implement technical and organizational measures to secure your data, including encryption, access control, secure servers, and regular audits.

6. Data Retention

We retain personal and transaction data as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You can:

  • Access, correct, or update your data.

  • Request deletion (where permitted by law).

  • Object to or restrict certain processing.

  • Lodge a complaint with relevant authorities.

8. Cookies & Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can manage cookie preferences via browser settings.

9. Changes to this Policy

We may update this Privacy Policy. When significant changes occur, we will notify you (e.g., by email or in-app notice). The “Effective Date” will be updated accordingly.